We make every effort to send every order in time with high quality and in fact most of our orders are delivered successfully. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. That’s why we created this refund policy.
Therefore, we honor requests for the refund on the following reasons:
Non-delivery of the product:
Customers can contact live help and ask for a refund if don't want to wait for the delivery.
Customers are guaranteed a FULL refund before we start the services. Please DO contact our live help for a refund request.
Partial-delivery of the product:
Customers have the rights to cancel partly delivered orders if they don't want to wait the remaining arrivals. Refund will be calculated based on the percentage of completion. Customers have the rights to stop the service at any time. Refund will be calculated based on the percentage of completion.
For examper, if you buy 100k gold at $100 and we have delivered 40k, we will refund $100*60/100=$60.
Refund will be processed immediately*. All you need to do is to use our 24/7 Live Chat Customer service line to speak with an agent for a refund request.
*it will take up to 3 days for the refund to show up on your credit card account. PayPal balance will be updated immediately.
Please take note that, If the order has been completed successfully, we don't accept refund or return back.